Effective date: 3 September 2026 Last updated: 3 September 2026
This policy explains how Raven Delta Innovations collects, uses and protects personal information when you visit our website, get in touch with us or otherwise interact with our services. It also sets out your rights under UK data protection law and how to exercise them.
We are committed to protecting the privacy of everyone who uses our website. If you have any questions about this policy or the way we handle your information, please contact us using the details at the end of this document.
Raven Delta Innovations is the trading name of Raven Delta R&D Ltd, a company registered in England and Wales. In this policy, “we”, “us”, “our” and “Raven Delta Innovations” refer to Raven Delta R&D Ltd.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Raven Delta R&D Ltd is the data controller for personal information collected through this website.
We collect the following categories of personal information:
Information you provide directly
When you submit an enquiry through the contact form on our website, we collect:
If you contact us by email or phone, we will also hold any personal information you choose to share with us in that correspondence.
Information collected automatically
When you visit our website, we (and third parties acting on our behalf) automatically collect certain technical information about your visit, including:
We do not collect any special category personal data (such as health, ethnicity, religious or political information) through this website. Please do not include such information in enquiry submissions.
We use your personal information for the following purposes, on the following legal bases under UK GDPR:
To respond to your enquiry (legal basis: consent and legitimate interests)
When you submit an enquiry through our contact form, you consent to us using the information you provide to contact you about your enquiry, understand your requirements and follow up with any information, proposals or clarifications you have requested. This may include email, telephone or written correspondence.
We rely on your consent for the initial response and, where relevant, our legitimate interest in running our business and communicating with prospective partners.
To manage our relationship with you and our partners (legal basis: legitimate interests)
Where you engage with us as a partner, collaborator or supplier, we may hold your professional contact details to manage the working relationship, deliver our services and account for our work. Our legitimate interest is the effective operation of our business.
To improve our website and services (legal basis: consent for non-essential cookies, legitimate interests otherwise)
We use analytics data to understand how visitors use our website and to improve its content and structure. Where this involves non-essential cookies (see Section 8), we only process the data if you have consented via our cookie banner.
To comply with legal obligations (legal basis: legal obligation)
We may process your information where we are required to do so by law, for example to respond to lawful requests from public authorities, to comply with tax and accounting requirements, or in connection with legal proceedings.
We do not sell your personal information to any third party.
We may share your information in the following limited circumstances:
Within the Raven Delta Group. Raven Delta Innovations is part of the Raven Delta Group. Where relevant to your enquiry, we may share your information with other Group companies (for example, HWB360 or MedicAir) to route your query to the most appropriate team. Any such sharing is conducted under appropriate data sharing arrangements.
With trusted service providers. We use third-party service providers to help us operate the website and our business. These include:
We only share the minimum information necessary and require providers to maintain appropriate security and confidentiality standards.
Academic, clinical and industry partners. Where you have specifically asked us to route your enquiry to a named partner (for example, a university research group or an NHS clinical team), we will share your enquiry with that partner in order to progress it.
Where required by law. We may disclose your information if we are legally required to do so, or to protect our rights, property or safety, or the rights, property or safety of others.
Some of the third parties we use (for example, Google) are based outside the United Kingdom. Where personal information is transferred outside the UK, we take steps to ensure that appropriate safeguards are in place, such as the International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to jurisdictions with a UK adequacy decision.
We retain your personal information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit a website. Cookies allow websites to recognise your device, remember your preferences and gather information about how you use the site.
The cookies we use fall into two categories:
Strictly necessary cookies. These are required for the website to function properly. They are set in response to actions you take, such as submitting a form. You can block these cookies through your browser settings, but parts of the website may then not work correctly. These cookies do not require your consent.
Analytics cookies. We use analytics cookies to understand how visitors interact with our website, which pages are most useful, and where visitors experience difficulties. This helps us to improve the site. Analytics cookies are only set once you have provided consent through our cookie banner.
Google Analytics
We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website. Google Analytics uses cookies to collect information such as:
We have configured Google Analytics to anonymise IP addresses where possible and we do not use Google Analytics to identify individual visitors.
The information generated by Google Analytics is transmitted to and stored by Google. Google’s use of this data is governed by its own privacy policy, available at https://policies.google.com/privacy.
Managing your cookie preferences
When you first visit our website, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clearing your cookies and revisiting the site, or by using the cookie preferences link if provided.
You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies or be notified when a cookie is set. Guidance for common browsers is available at:
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
Under UK GDPR, you have the following rights in relation to your personal information:
To exercise any of these rights, please contact us at info@ravendeltainnovations.io. We will respond within one month of receiving a valid request, in line with UK GDPR requirements. There is generally no fee for exercising your rights, but we may charge a reasonable fee or refuse to act on a request that is manifestly unfounded or excessive.
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, disclosure, alteration and destruction. These measures include access controls, encryption in transit, secure hosting and staff training.
No method of transmission over the internet or method of electronic storage is completely secure. Whilst we strive to protect your personal information, we cannot guarantee its absolute security.
Our website may contain links to third-party websites, including other Raven Delta Group companies and external partners. This privacy policy applies only to our website. When you follow a link to another website, you should review that website’s privacy policy before providing any personal information.
Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us and we will take appropriate steps to delete it.
We may update this privacy policy from time to time to reflect changes in our practices, the services we provide, or the applicable law. Any changes will be posted on this page with an updated effective date. Where the changes are significant, we will take reasonable steps to bring them to your attention.
If you have any questions about this policy, the way we handle your personal information, or if you wish to exercise any of your rights, please contact us:
If you are not satisfied with the way we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.
We would appreciate the chance to address your concerns before you contact the ICO, so please consider getting in touch with us first.
